There may be instances in which a Map’s pop-up feature has been enabled, however the pop-up is not opening when the site is visited. Instead of a pop-up being displayed, only a 'loading circle’ (see image below) is appearing.
The following are the possible reasons and the corresponding steps on how to solve each of them.
Using an old version of the MapifyPro plugin
It is necessary to upgrade your MapifyPro to the latest version. Once updated, please perform the following:
1. Clear your WordPress cache
2. Clear your CDN cache
3. Clear your local browser cache
SSL settings are not enabled for the site
Do have a look at the SSL settings and ensure that they are enabled for your site. Tip: The Really Simple SSL plugin for WordPress works great for HTTP to HTTPS redirection to make sure that all of your resources are referenced using HTTPS.
A jQuery version conflict
This could have been caused by a 'jQuery version' conflict. To troubleshoot this, deactivate all of your plugins, then reactivate them one by one while testing your map page.
Plugins and Themes are out-of-date
It always helps to check that the Plugins and Themes are up to date for your MapifyPro plugin. Following this, it is recommended to temporarily take out any custom CSS and see if that resolves the issue.
In most cases, the above steps would resolve the pop-up issue on your map.