FAQ – MapifyPro Support

My API Key is not Activating

This is a known issue with the following WORKAROUND: Go to Plugins. Deactivate MapifyPro Reactivate MapifyPro Go to Settings => MapifyPro Activation In API Key Deactivation Select Deactiv... See more

My Map (or my Map Locations) are not loading

This is a known issue with the following WORKAROUND: Log in to your wp-admin Go to Plugins Deactivate MapifyPro Reactivate MapifyPro See more

Support for Version 3.x (and older versions)

You are licensed to use MapifyPro version 3.x (and other older versions) indefinitely, however, support for those versions has ended. Obtaining the Latest Version To purchase the latest version,... See more

If I were to delete the app and install it again, would this remove all the locations?

One of the features of MapifyPro is that you can completely delete the plugin and reinstall it and your data will be preserved.This ensures that your data is safe! This is because maps and map loca... See more

Is State/City Page Customization Possible with MapifyPro?

Answer If you are trying to split locations into two sets or groups of locations, you can have a single set of locations, and you can choose which location goes on which map. For example, you can t... See more

Can We Create Location Archive Pages by Category?

Inquiry We need to be able to filter locations (such as store locations) by State and City and present these locations in City or State archive pages. Answer Filtering can be done by adding tags f... See more

Can we customize the landing page of a map location with extra content?

Inquiry We have a full design for our landing pages to fulfill, can we customize a location's landing page template with extra content? Answer For each map location, you can enable the popup whic... See more

WooCommerce Integration: Is there a way to directly integrate two category filters without duplicating all taxonomies?

Inquiry Currently, we need to duplicate the taxonomy in WooCommerce and add a custom field to every product in order to create association between stores and products. With MapifyPro, is there a wa... See more

Where to find the free 200 icons for the map marker?

200+ Free Icons With MapifyPro, you can add as many unique map markers as needed, assign a default marker image, or mix and match different markers for all locations. We include over 200 free icon... See more

ACF Plugin conflict causes a PHP Fatal Error

Symptom Upon activating MapifyPro, there is a fatal error: The logs display the following error message: PHP Fatal error: Uncaught Error: Call to undefined function acf_localize_text() in /<path... See more

Map Displays Intermittently on Some Desktop and Mobile Browsers

Symptoms The Map is displaying on one browser but not on another. For example, the Map is working as expected on Microsoft Edge but appears as a blank screen on Chrome/Safari or vice versa. The Map... See more

Can I Copy a Map to Another Page or Site

The Batch Upload and Duplicate Map Locations Features Yes, this can be achieved using the Batch Upload and/or the Duplicate Map Locations features of MapifyPro. With the Batch Upload feature, you w... See more

Changing the Map Search Label from ZIP Code to Postcode/Postal Code

Symptom While ZIP codes, Postcodes, and Postal Codes are essentially the same in their purpose, the term used to refer to this code varies per country. As such, you may be particularly concerned ab... See more

Map Locations are not being displayed in the Shopify version of MapifyPro

Symptom After you have saved a map or a map location, it does not display nor load completely on your site. Explanation This happens because the map data is cached for performance reasons. The c... See more

Unable to Import Map Locations When Performing a Batch Upload

Symptom The below error appears when trying to import files during Batch Upload: "Malformed UTF-8 characters found in import file." Explanation The most common reason is the use of Google Sheet... See more

Is there a Way to Add the Map Location Information (e.g. Map Pins) in Bulk in a Batch Upload CSV?

Batch Upload Yes! This can be done via the Batch Upload feature as follows: 1. Within the MapifyPro plugin, navigate to Batch Upload. 2. Download the sample CSV file and populate it properly whil... See more

Map Not Displaying on the Website or Page When Logged Out from WordPress Admin

Symptom If you're logged in to wp-admin, the map displays perfectly on your website or page. But when you logged out from wp-admin, the map preview is no longer visible on the page and only the sea... See more

There's an Error When Adding A PrettyRoutes Map into a Page

Symptom The below error is encountered when placing the PrettyRoutes map shortcode into a site or page: Explanation You are entering an incorrect shortcode. You are using an old version of PrettyR... See more

Exporting and Importing MapifyPro Data

Method 1: Database Backup and Restore Warning: This is currently not supported. Use the following advice at your own risk! This is possible if you back up and restore your entire database. This way... See more

How Does the 'Duplicate Location' Feature Work in MapifyPro

The Yoast Duplicate Post Plugin The 'Duplicate Map Locations' feature of Mapifypro is used in combination with the 'Yoast Duplicate Post Plugin,' a free plugin that can be grabbed here: https://wor... See more

Approving Visitor Locations via CrowdMaps

Pending Admin Approval of Submitted Locations The map locations that were added by your site visitors will remain pending until you approve them in the wp-admin. These are managed and approved in t... See more

Allowing Visitors To Add Locations to a Map: CrowdMaps

CrowdMaps as MapifyPro Add-on Enabling visitors to add Map Locations to your Maps is possible by using an add-on called CrowdMaps, in conjunction with MapifyPro. It is a plugin that allows your vis... See more

Can I cancel my subscription once I decide to remove MapifyPro Maps from my site?

MapifyPro Cancellation MapifyPro subscription allows for continued use of the plugin, along with its complete set of features. You will be able to remove maps from your site and cancel the MapifyPr... See more

Using PrettyRoutes with the MapifyPro Plugin

Adding Routes to a MapifyPro Map PrettyRoutes can be used in conjunction with the MapifyPro plugin. Instead of using PrettyRoutes maps, you can set up your map using MapifyPro. Below are the steps... See more

Unable to Add Waypoints to a Route

Symptom You're not able to customize the waypoints that were added to your Routes, as the waypoint section does not expand and is not displaying the edit options. Explanation This was a reported... See more

Placing Your PrettyRoutes Map Into a Page or Post

Displaying your PrettyRoutes Map on a Website or Post Displaying your Route Map on your website or post is done via a simple shortcode, which allows you to place the map on a page, blog post, or si... See more

Adding Routes to a Map Using the PrettyRoutes Plugin

A Three-way Process Adding a route to your Map is a three-way process: creating a route map, adding routes to the route map, and customizing your routes by adding Waypoints. Creating a Route Map 1.... See more

Unable to Log In to the MapifyPro Site to Update Plugin

Symptoms - Your Map or some of its features are no longer working as expected. - You're unable to log in to the MapifyPro site to update the plugin. Explanation This may be because you checked o... See more

Can MapifyPro assist with the SEO of my site?

MapifyPro stores its data in native WordPress posts MapifyPro saves its location information as WordPress posts and therefore has all the advantages of natively storing your Maps and Map Locations ... See more

How to Only View a Selective Number of Locations From the Search Result?

How Many Pins Will Appear on the Map When Searching It is not always guaranteed that only one tooltip/pin will appear for every search result, especially if the searched location has nearby locatio... See more