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  1. MapifyPro Support
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FAQ

  • My API Key is not Activating plus icon minus icon
  • This is a known issue with the following WORKAROUND: Go to Plugins. Deactivate MapifyPro Reactivate MapifyPro Go to Settings => MapifyPro Activation In API Key Deactivation Select Deactiv... See more
  • My Map (or my Map Locations) are not loading plus icon minus icon
  • This is a known issue with the following WORKAROUND: Log in to your wp-admin Go to Plugins Deactivate MapifyPro Reactivate MapifyPro  See more
  • Support for Version 3.x (and older versions) plus icon minus icon
  • You are licensed to use MapifyPro version 3.x (and other older versions) indefinitely, however, support for  those versions has ended.   Obtaining the Latest Version To purchase the latest version,... See more
  • If I were to delete the app and install it again, would this remove all the locations? plus icon minus icon
  • One of the features of MapifyPro is that you can completely delete the plugin and reinstall it and your data will be preserved.This ensures that your data is safe! This is because maps and map loca... See more
  • Where to find the free 200 icons for the map marker? plus icon minus icon
  • 200+ Free Icons  With MapifyPro, you can add as many unique map markers as needed, assign a default marker image, or mix and match different markers for all locations. We include over 200 free icon... See more
  • ACF Plugin conflict causes a PHP Fatal Error plus icon minus icon
  • Symptom Upon activating MapifyPro, there is a fatal error:    The logs display the following error message: PHP Fatal error: Uncaught Error: Call to undefined function acf_localize_text() in /<path... See more
  • Map Displays Intermittently on Some Desktop and Mobile Browsers plus icon minus icon
  • Symptoms The Map is displaying on one browser but not on another. For example, the Map is working as expected on Microsoft Edge but appears as a blank screen on Chrome/Safari or vice versa. The Map... See more
  • Can I Copy a Map to Another Page or Site plus icon minus icon
  • The Batch Upload and Duplicate Map Locations Features Yes, this can be achieved using the Batch Upload and/or the Duplicate Map Locations features of MapifyPro. With the Batch Upload feature, you w... See more
  • Changing the Map Search Label from ZIP Code to Postcode/Postal Code plus icon minus icon
  • Symptom While ZIP codes, Postcodes, and Postal Codes are essentially the same in their purpose, the term used to refer to this code varies per country. As such, you may be particularly concerned ab... See more
  • Map Locations are not being displayed in the Shopify version of MapifyPro plus icon minus icon
  • Symptom After you have saved a map or a map location, it does not display nor load completely on your site.    Explanation This happens because the map data is cached for performance reasons. The c... See more
  • Unable to Import Map Locations When Performing a Batch Upload plus icon minus icon
  • Symptom The below error appears when trying to import files during Batch Upload:  "Malformed UTF-8 characters found in import file."    Explanation The most common reason is the use of Google Sheet... See more
  • Is there a Way to Add the Map Location Information (e.g. Map Pins) in Bulk in a Batch Upload CSV? plus icon minus icon
  • Batch Upload Yes!  This can be done via the Batch Upload feature as follows: 1. Within the MapifyPro plugin, navigate to Batch Upload. 2. Download the sample CSV file and populate it properly whil... See more
  • Map Not Displaying on the Website or Page When Logged Out from WordPress Admin plus icon minus icon
  • Symptom If you're logged in to wp-admin, the map displays perfectly on your website or page. But when you logged out from wp-admin, the map preview is no longer visible on the page and only the sea... See more
  • There's an Error When Adding A PrettyRoutes Map into a Page plus icon minus icon
  • Symptom The below error is encountered when placing the PrettyRoutes map shortcode into a site or page: Explanation You are entering an incorrect shortcode. You are using an old version of PrettyR... See more
  • Exporting and Importing MapifyPro Data plus icon minus icon
  • Method 1: Database Backup and Restore Warning: This is currently not supported. Use the following advice at your own risk! This is possible if you back up and restore your entire database. This way... See more
  • How Does the 'Duplicate Location' Feature Work in MapifyPro plus icon minus icon
  • The Yoast Duplicate Post Plugin The 'Duplicate Map Locations' feature of Mapifypro is used in combination with the 'Yoast Duplicate Post Plugin,' a free plugin that can be grabbed here: https://wor... See more
  • Approving Visitor Locations via CrowdMaps plus icon minus icon
  • Pending Admin Approval of Submitted Locations The map locations that were added by your site visitors will remain pending until you approve them in the wp-admin. These are managed and approved in t... See more
  • Allowing Visitors To Add Locations to a Map: CrowdMaps plus icon minus icon
  • CrowdMaps as MapifyPro Add-on Enabling visitors to add Map Locations to your Maps is possible by using an add-on called CrowdMaps, in conjunction with MapifyPro. It is a plugin that allows your vis... See more
  • Can I cancel my subscription once I decide to remove MapifyPro Maps from my site? plus icon minus icon
  • MapifyPro Cancellation MapifyPro subscription allows for continued use of the plugin, along with its complete set of features. You will be able to remove maps from your site and cancel the MapifyPr... See more
  • Using PrettyRoutes with the MapifyPro Plugin plus icon minus icon
  • Adding Routes to a MapifyPro Map PrettyRoutes can be used in conjunction with the MapifyPro plugin. Instead of using PrettyRoutes maps, you can set up your map using MapifyPro.  Below are the steps... See more
  • Unable to Add Waypoints to a Route plus icon minus icon
  • Symptom You're not able to customize the waypoints that were added to your Routes, as the waypoint section does not expand and is not displaying the edit options.   Explanation This was a reported... See more
  • Placing Your PrettyRoutes Map Into a Page or Post plus icon minus icon
  • Displaying your PrettyRoutes Map on a Website or Post Displaying your Route Map on your website or post is done via a simple shortcode, which allows you to place the map on a page, blog post, or si... See more
  • Adding Routes to a Map Using the PrettyRoutes Plugin plus icon minus icon
  • A Three-way Process Adding a route to your Map is a three-way process: creating a route map, adding routes to the route map, and customizing your routes by adding Waypoints. Creating a Route Map 1.... See more
  • Unable to Log In to the MapifyPro Site to Update Plugin plus icon minus icon
  • Symptoms - Your Map or some of its features are no longer working as expected. - You're unable to log in to the MapifyPro site to update the plugin.    Explanation This may be because you checked o... See more
  • Can MapifyPro assist with the SEO of my site? plus icon minus icon
  • MapifyPro stores its data in native WordPress posts MapifyPro saves its location information as WordPress posts and therefore has all the advantages of natively storing your Maps and Map Locations ... See more
  • How to Only View a Selective Number of Locations From the Search Result? plus icon minus icon
  • How Many Pins Will Appear on the Map When Searching It is not always guaranteed that only one tooltip/pin will appear for every search result, especially if the searched location has nearby locatio... See more
  • How to Show Limited Locations in the Interactive List of Location (Below the Map) plus icon minus icon
  • The MapifyPro's Interactive Location List Feature There is an option in MapifyPro's Interactive Location List (Directory) feature to specify the number of items to appear on the list before paginat... See more
  • Can I Keep Using My MapifyPro Map as I Migrate to a Non-Shopify Site Like CS-Cart? plus icon minus icon
  • Sites Supported by MapifyPro MapifyPro only supports WordPress and Shopify. You will not be able to run MapifyPro on other sites unless it is embedded in a WordPress site.   We recommend setting up... See more
  • Can MapifyPro Run on the IE11 Version of Internet Explorer? plus icon minus icon
  • An Error Appears When Using the IE11 Version of Internet Explorer  The below error appears when logging into the wp-admin using the IE11 version of the Internet Explorer.    Another issue with usi... See more
  • Map Pins Had Stopped Working Properly after Changing the Pin Image plus icon minus icon
  • Symptom The map pins were working perfectly until the pin image was changed. It appears that all Map Locations are in a specific country when zoomed out and will only line up better when zoomed in.... See more
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