FAQ – MapifyPro Support

My API Key is Not Activating

This is a known issue with the following WORKAROUND: Go to Plugins. Deactivate MapifyPro Reactivate MapifyPro ... See more

My maps (or my map locations) are not loading

Symptoms You have added your map locations to a map, and the map has been properly added into a page or post with the... See more

Support for Version 3.x (and older versions)

You are licensed to use MapifyPro version 3.x (and other older versions) indefinitely, however, support for those ve... See more

If I were to delete the app and install it again, would this remove all the locations?

One of the features of MapifyPro is that you can completely delete the plugin and reinstall it and your data will be ... See more

Adding a Map Image to Your Maps

Adding a Custom Map Image to Your Maps One of the features of MapifyPro is its Map Image Mode. Here you can upload a ... See more

Is State/City Page Customization Possible with MapifyPro?

Answer If you are trying to split locations into two sets or groups of locations, you can have a single set of locati... See more

Can We Create Location Archive Pages by Category?

Inquiry We need to be able to filter locations (such as store locations) by State and City and present these location... See more

Can we customize the landing page of a map location with extra content?

Inquiry We have a full design for our landing pages to fulfill, can we customize a location's landing page template w... See more

WooCommerce Integration: Is there a way to directly integrate two category filters without duplicating all taxonomies?

Inquiry Currently, we need to duplicate the taxonomy in WooCommerce and add a custom field to every product in order ... See more

Where to find the free 200 icons for the map marker?

200+ Free Icons With MapifyPro, you can add as many unique map markers as needed, assign a default marker image, or ... See more

ACF Plugin conflict causes a PHP Fatal Error

Symptom Upon activating MapifyPro, there is a fatal error: The logs display the following error message: PHP Fatal... See more

Map Displays Intermittently on Some Desktop and Mobile Browsers

Symptoms The Map is displaying on one browser but not on another. For example, the Map is working as expected on Micr... See more

Can I Copy a Map to Another Page or Site

The Batch Upload and Duplicate Map Locations Features Yes, this can be achieved using the Batch Upload and/or the Dup... See more

Changing the Map Search Label from ZIP Code to Postcode/Postal Code

Symptom While ZIP codes, Postcodes, and Postal Codes are essentially the same in their purpose, the term used to refe... See more

Map Locations are not being displayed in the Shopify version of MapifyPro

Symptom After you have saved a map or a map location, it does not display nor load completely on your site. Explan... See more

Unable to Import Map Locations When Performing a Batch Upload

Symptom The below error appears when trying to import files during Batch Upload: "Malformed UTF-8 characters found i... See more

Is there a Way to Add the Map Location Information (e.g. Map Pins) in Bulk in a Batch Upload CSV?

Batch Upload Yes! This can be done via the Batch Upload feature as follows: 1. Within the MapifyPro plugin, navigate... See more

Map Not Displaying on the Website or Page When Logged Out from WordPress Admin

Symptom If you're logged in to wp-admin, the map displays perfectly on your website or page. But when you logged out ... See more

There's an Error When Adding A PrettyRoutes Map into a Page

Symptom The below error is encountered when placing the PrettyRoutes map shortcode into a site or page: Explanation ... See more

Exporting and Importing MapifyPro Data

Method 1: Database Backup and Restore Warning: This is currently not supported. Use the following advice at your own ... See more

How Does the 'Duplicate Location' Feature Work in MapifyPro

The Yoast Duplicate Post Plugin The 'Duplicate Map Locations' feature of Mapifypro is used in combination with the 'Y... See more

Approving Visitor Locations in CrowdMaps

Pending Admin Approval of Submitted Locations If the 'admin approval' is enabled in the CrowdMaps settings of MapifyP... See more

Allowing Visitors To Add Locations to a Map: CrowdMaps

CrowdMaps as MapifyPro Feature Enabling visitors to add Map Locations to your Maps is possible by using MapifyPro fea... See more

Can I cancel my subscription once I decide to remove MapifyPro Maps from my site?

MapifyPro Cancellation MapifyPro subscription allows for continued use of the plugin, along with its complete set of ... See more

Using PrettyRoutes with the MapifyPro Plugin

Adding Routes to a MapifyPro Map PrettyRoutes can be used in conjunction with the MapifyPro plugin. Instead of using ... See more

Unable to Add Waypoints to a Route

Symptom You're not able to customize the waypoints that were added to your Routes, as the waypoint section does not e... See more

Placing Your PrettyRoutes Map Into a Page or Post

Displaying your PrettyRoutes Map on a Website or Post Displaying your Route Map on your website or post is done via a... See more

Adding Routes to a Map Using the PrettyRoutes Plugin

A Three-way Process Adding a route to your Map is a three-way process: creating a route map, adding routes to the rou... See more

Unable to Log In to the MapifyPro Site to Update Plugin

Symptoms - Your Map or some of its features are no longer working as expected. - You're unable to log in to the Mapif... See more

Can MapifyPro assist with the SEO of my site?

MapifyPro stores its data in native WordPress posts MapifyPro saves its location information as WordPress posts and t... See more