This is a known issue with the following WORKAROUND:
Go to Plugins.
Deactivate MapifyPro
Reactivate MapifyPro
Go to Settings => MapifyPro Activation
In API Key Deactivation
Select Deactiv...
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This is a known issue with the following WORKAROUND:
Go to Plugins.
Deactivate MapifyPro
Reactivate MapifyPro
Go to Settings => MapifyPro Activation
In API Key Deactivation
Select Deactivate ...
See more
You are licensed to use MapifyPro version 2.x indefinitely, however support for version 2.x has ended.
Obtaining the Latest Version
To purchase the latest version, please perform the following st...
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One of the features of MapifyPro is that you can completely delete the plugin and reinstall it and your data will be preserved.This ensures that your data is safe! This is because maps and map loca...
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Symptoms
The Map is displaying on one browser but not on another. For example, the Map is working as expected on Microsoft Edge but appears as a blank screen on Chrome/Safari or vice versa.
The Map...
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The Batch Upload and Duplicate Map Locations Features
Yes, this can be achieved using the Batch Upload and/or the Duplicate Map Locations features of MapifyPro.
With the Batch Upload feature, you w...
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Symptom
While ZIP codes, Postcodes, and Postal Codes are essentially the same in their purpose, the term used to refer to this code varies per country. As such, you may be particularly concerned ab...
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Symptom
After you have saved a map or a map location, it does not display nor load completely on your site.
Explanation
This happens because the map data is cached for performance reasons. The c...
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Symptom
The below error appears when trying to import files during Batch Upload:
"Malformed UTF-8 characters found in import file."
Explanation
The most common reason is the use of Google Sheet...
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Batch Upload
Yes! This can be done via the Batch Upload feature as follows:
1. Within the MapifyPro plugin, navigate to Batch Upload.
2. Download the sample CSV file and populate it properly whil...
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Symptom
If you're logged in to wp-admin, the map displays perfectly on your website or page. But when you logged out from wp-admin, the map preview is no longer visible on the page and only the sea...
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Symptom
The below error is encountered when placing the PrettyRoutes map shortcode into a site or page:
Explanation
You are entering an incorrect shortcode.
You are using an old version of PrettyR...
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Method 1: Database Backup and Restore
Warning: This is currently not supported. Use the following advice at your own risk!
This is possible if you back up and restore your entire database. This way...
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The Yoast Duplicate Post Plugin
The 'Duplicate Map Locations' feature of Mapifypro is used in combination with the 'Yoast Duplicate Post Plugin,' a free plugin that can be grabbed here: https://wor...
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Pending Admin Approval of Submitted Locations
The map locations that were added by your site visitors will remain pending until you approve them in the wp-admin. These are managed and approved in t...
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CrowdMaps as MapifyPro Add-on
Enabling visitors to add Map Locations to your Maps is possible by using an add-on called CrowdMaps, in conjunction with MapifyPro. It is a plugin that allows your vis...
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MapifyPro Cancellation
MapifyPro subscription allows for continued use of the plugin, along with its complete set of features.
You will be able to remove maps from your site and cancel the MapifyPr...
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Adding Routes to a MapifyPro Map
PrettyRoutes can be used in conjunction with the MapifyPro plugin. Instead of using PrettyRoutes maps, you can set up your map using MapifyPro. Below are the steps...
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Symptom
You're not able to customize the waypoints that were added to your Routes, as the waypoint section does not expand and is not displaying the edit options.
Explanation
This was a reported...
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Displaying your PrettyRoutes Map on a Website or Post
Displaying your Route Map on your website or post is done via a simple shortcode, which allows you to place the map on a page, blog post, or si...
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A Three-way Process
Adding a route to your Map is a three-way process: creating a route map, adding routes to the route map, and customizing your routes by adding Waypoints.
Creating a Route Map
1....
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Symptoms
- Your Map or some of its features are no longer working as expected.
- You're unable to log in to the MapifyPro site to update the plugin.
Explanation
This may be because you checked o...
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MapifyPro stores its data in native WordPress posts
MapifyPro saves its location information as WordPress posts and therefore has all the advantages of natively storing your Maps and Map Locations ...
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How Many Pins Will Appear on the Map When Searching
It is not always guaranteed that only one tooltip/pin will appear for every search result, especially if the searched location has nearby locatio...
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The MapifyPro's Interactive Location List Feature
There is an option in MapifyPro's Interactive Location List (Directory) feature to specify the number of items to appear on the list before paginat...
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Sites Supported by MapifyPro
MapifyPro only supports WordPress and Shopify. You will not be able to run MapifyPro on other sites unless it is embedded in a WordPress site.
We recommend setting up...
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An Error Appears When Using the IE11 Version of Internet Explorer
The below error appears when logging into the wp-admin using the IE11 version of the Internet Explorer.
Another issue with usi...
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Symptom
The map pins were working perfectly until the pin image was changed. It appears that all Map Locations are in a specific country when zoomed out and will only line up better when zoomed in....
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Displaying the specific area that you'd like your site visitors to view
You will be able to set the default location and zoom level of your map so that it displays the area that you would like your...
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Symptom
When entering an address in the 'Locate Address on the Map' field or in the 'Address Details' section of the page, an error is received: 'Geocode was not successful for the following reason...
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