Helpful Tips

Helpful tips on using MapifyPro.

• Map Images Appear Flattened in Twenty Twenty-One Theme
Symptom When hovering over a tooltip on a map, the tooltip image appears flattened as in the below screenshot:   Explanation This happens with an active Twenty Twenty-One theme on the WordPress si... See more
• Map Locations Not Appearing on Map Using WPML
Symptoms You were able to set up two maps in two different languages using the WordPress Multilingual Plugin (WPML) but switching the map from English to the second language will display only a bla... See more
• My CrowdMaps Add-on Is Not Working as Expected
Symptoms The CrowdMaps add-on is enabled in your Map but the plugin is no longer working properly as expected.   Explanation This happens when using an old version of CrowdMaps.    Resolution You w... See more
• How to Make Phone Numbers in the Location Information Clickable?
Symptom You would like an option for your visitors to place calls directly from your site by simply clicking on the phone number indicated in the location information.    Explanation This can be ac... See more
• How to Change Place Names on the Map from Local Language to English
Symptom There are instances in which a user prefers that the names of places on the map are in the English language rather than the local languages or characters in a given location.    Explanation... See more
• Map Pins Not Displaying Correctly on the Map
Symptom When using the Image/Custom Mode of the map, there may be instances in which the map pin/tooltip won't display where it should be on the map image that you're using. This may still happen d... See more
• Hiding the Blue Polygon that Shows Up Behind a Grouped Map Marker
Symptom On mouse hover, a blue polygon will show up behind a grouped map (cluster) marker within a map.    Explanation This is standard for when site visitors view the map as it indicates where the... See more
• I Need to Update my Plugin But Am Unable to Access my MapifyPro Account
Symptoms You need to update your plugin to the latest version but are unable to access your MapifyPro account. You tried performing a password reset but were prompted with an invalid email address ... See more
• My Map Has Stopped Working on the Website/Page
Symptom You're using a MapifyPro map on your page/site and you noticed that some of its features had stopped working or some of your changes in the WP-admin are not reflected in the front-end.  Exp... See more
• Explaining Issues Caused by Site Caching (Image Map Not Uploading, Maps Not displaying, etc.)
Symptoms Maps are not displaying in the admin or front-end.  In image mode, you may receive an "Image not supported" message even though your image is properly formatted.   Explanation This could b... See more
• How Can I Download the Latest Version of MapifyPro?
The API Downloads Menu Click on this link https://mapifypro.com/my-account then choose API Downloads (from the left-hand side menu).   Downloading the Updated Version Once in the API Downloads menu... See more
• Unable to Update Maps within the MapifyPro Plugin
Symptom You get an error when trying to edit your map within the MapifyPro plugin. You made some changes on your map within the plugin but the changes are not displayed on your site or page.     Ex... See more
• Pop-up Content and Exit Button Not Fully Visible
Symptom After upgrading to the latest version of MapifyPro, the pop-up content such as the pop-up image, location details, and the exit button are no longer fully visible on the map.     Explanatio... See more
• Unable to Add a Post/Pin to Newly Loaded Locations
Symptom When trying to add a post or pin to the newly loaded Map Locations, requests become unsuccessful and the following Console warnings are encountered: [DOM] Found elements with non-unique id ... See more
• Some Locations in the CSV File Not Importing Successfully During Batch Upload
Symptom When performing a Batch Upload, some locations are not successfully imported with error, 'OSM Nominatim failed to retrieve exact location (manual entry is required) with the location,' desp... See more
• No Locations Found when Entering State/City or ZIP codes in the Search Criteria
Symptom Some state/city or zip codes are not working when used in searching locations on the map, even if they do exist in the Map Locations database.   Explanation It can be due to the Search Radi... See more
• Does MapifyPro Work with Polylang Plugin?
Symptom Upon activating the Polylang Plugin, new map locations are not being added successfully to a map and the map marker doesn't display on the map when a search is being performed.    Explanati... See more
• Visitors Are Unable to See the Text Being Entered into the Map's Search Field
Symptom When typing a location in the map's search field, the user is unable to see the text being typed because of a white rectangular box that appears. The text becomes visible only upon pressing... See more
• How To Upgrade to the Latest Version of MapifyPro?
Upgrading to the Latest MapifyPro Version If you purchased the latest version of MapifyPro, you can easily upgrade from the old version by taking the following steps: Back up your database. Deacti... See more
• The Map Filter List Is Not Showing Up in the Mobile View
Symptom With the latest version of the MapifyPro, it is confirmed that the drop-down menu for the Map and Search filters is working on desktop, mobile phone, and tablet successfully.  There may be ... See more
• How Do I Enable the Interactive List of Locations on the Map?
The Interactive List of Locations Feature of MapifyPro This feature allows a fully interactive list that can be placed beneath the map. It provides quick previews of each location, group locations ... See more
• The Interactive List of Locations Is Not Displaying Beneath the Map
Symptoms The Interactive List of Locations feature is enabled on the map but the Interactive List is not showing on the map page.  Explanation This may be due to no Map Filter Tags added on the ma... See more
• No Locations Are Showing up When Searching for Some Cities and ZIP Codes
Symptom When a search is performed for some cities and ZIP/postal codes on a map, the search result returns with no map locations found, despite the locations being saved with those cities/ZIP/post... See more
• Is It Possible to Create Filters for Distributor Locations Using MapifyPro?
Creating a Separate Map Filter for Each Distributor Yes, MapifyPro can do this. This can be done by creating a separate Map Filter for each distributor. In this case, each distributor will be a sep... See more
• How to Change my MapifyPro Login Password?
Option 1: Changing the MapifyPro Password via the MapifyPro My Account Page 1. Log in to your MapifyPro account https://mapifypro.com/my-account/.2. On the My Account page, click on the Account det... See more
• How do I Add a Button in the Popup that Links Visitors to a Dedicated Page?
Adding a Button in the Popup that Redirects Visitors to an External URL/link 1. Navigate to Map Locations within the MapifyPro plugin, then choose the required location.  2. Scroll down to the Link... See more
• Is there a limit to the number of locations in one map that can be uploaded?
There is no limit in MapifyPro! For a high number of locations, please ensure that you turn on clustering in the map settings. This means that when the map is zoomed out, a city with 10 map locatio... See more
• How Do I Display Map on a Webpage/Post?
Displaying MapifPro Map on a Webpage/Post After you have created at least one Map and added Map Locations into it, you're now ready to place your Map on your website page. This is done by following... See more