Helpful Tips

Helpful tips on using MapifyPro.

• Popup Window Is Not Loading on Mobile Unless the Pin is Tapped Twice
Symptoms The popup works differently on mobile like iPhones. You need to tap the map pin twice before the popup windo... See more
• How to Install MapifyPro Using the MapifyPro Installer in MapifyLite
The MapifyPro Installer For a more efficient installation of the MapifyPro plugin, it is recommended to use the Mapif... See more
• Does MapifyPro track site visitors, and how?
Does MapifyPro track site visitors, and how? Our maps have no site visitor tracking, including personal identifiable ... See more
• Map Images Appear Flattened in Twenty Twenty-One Theme
Symptom When hovering over a tooltip on a map, the tooltip image appears flattened as in the below screenshot:   Exp... See more
• Map Locations Not Appearing on Map Using WPML
Symptoms You were able to set up two maps in two different languages using the WordPress Multilingual Plugin (WPML) b... See more
• My CrowdMaps Add-on Is Not Working as Expected
Symptoms The CrowdMaps add-on is enabled in your Map but the plugin is no longer working properly as expected.   Expl... See more
• How to Make Phone Numbers in the Location Information Clickable?
Symptom You would like an option for your visitors to place calls directly from your site by simply clicking on the p... See more
• How to Change Place Names on the Map from Local Language to English
Symptom There are instances in which a user prefers that the names of places on the map are in the English language r... See more
• Map Pins Not Displaying Correctly on the Map
Symptom When using the Image/Custom Mode of the map, there may be instances in which the map pin/tooltip won't displa... See more
• Hiding the Blue Polygon that Shows Up Behind a Grouped Map Marker
Symptom On mouse hover, a blue polygon will show up behind a grouped map (cluster) marker within a map.    Explanatio... See more
• I Need to Update my Plugin But Am Unable to Access my MapifyPro Account
Symptoms You need to update your plugin to the latest version but are unable to access your MapifyPro account. You tr... See more
• My Map Has Stopped Working on the Website/Page
Symptom You're using a MapifyPro map on your page/site and you noticed that some of its features had stopped working ... See more
• Explaining Issues Caused by Site Caching (Image Map Not Uploading, Maps Not Displaying, etc.)
Symptoms Maps are not displaying in the admin or front-end.  In image mode, you may receive an "Image not supported" ... See more
• How Can I Download the Latest Version of MapifyPro?
The API Downloads Menu Click on this link https://mapifypro.com/my-account then choose API Downloads (from the left-h... See more
• Unable to Update Maps within the MapifyPro Plugin
Symptom You get an error when trying to edit your map within the MapifyPro plugin. You made some changes on your map ... See more
• Pop-up Content and Exit Button Not Fully Visible
Symptom After upgrading to the latest version of MapifyPro, the pop-up content such as the pop-up image, location det... See more
• Unable to Add a Post/Pin to Newly Loaded Locations
Symptom When trying to add a post or pin to the newly loaded Map Locations, requests become unsuccessful and the foll... See more
• Some Locations in the CSV File Not Importing Successfully During Batch Upload
Symptom When performing a Batch Upload, some locations are not successfully imported with error, 'OSM Nominatim faile... See more
• No Locations Found when Entering State/City or ZIP codes in the Search Criteria
Symptom Some state/city or zip codes are not working when used in searching locations on the map, even if they do exi... See more
• Does MapifyPro Work with Polylang Plugin?
Symptom Upon activating the Polylang Plugin, new map locations are not being added successfully to a map and the map ... See more
• Visitors Are Unable to See the Text Being Entered into the Map's Search Field
Symptom When typing a location in the map's search field, the user is unable to see the text being typed because of a... See more
• How To Upgrade to the Latest Version of MapifyPro?
Upgrading to the Latest MapifyPro Version If you purchased the latest version of MapifyPro, you can easily upgrade fr... See more
• The Map Filter List Is Not Showing Up in the Mobile View
Symptom With the latest version of the MapifyPro, it is confirmed that the drop-down menu for the Map and Search filt... See more
• How Do I Enable the Interactive List of Locations on the Map?
The Interactive List of Locations Feature of MapifyPro This feature allows a fully interactive list that can be place... See more
• The Interactive List of Locations Is Not Displaying Beneath the Map
Symptoms The Interactive List of Locations feature is enabled on the map but the Interactive List is not showing on t... See more
• No Locations Are Showing up When Searching for Some Cities and ZIP Codes
Symptom When a search is performed for some cities and ZIP/postal codes on a map, the search result returns with no m... See more
• Is It Possible to Create Filters for Map Locations Using MapifyPro?
Creating a Separate Map Filter for Each Group of Locations Yes, MapifyPro can do this. This can be done by creating a... See more
• How to Change my MapifyPro Login Password?
Option 1: Changing the MapifyPro Password via the MapifyPro My Account Page 1. Log in to your MapifyPro account https... See more
• How do I Add a Button in the Popup that Links Visitors to a Dedicated Page?
Adding a Button in the Popup that Redirects Visitors to an External URL/link 1. Navigate to Map Locations within the ... See more
• Is there a limit to the number of locations in one map that can be uploaded?
There is no limit in MapifyPro! For a high number of locations, please ensure that you turn on clustering in the map ... See more