# Symptom

The Bulk Uploader is not working.

# Explanation

Since MapifyPro 3.0 and above, our maps work a bit differently from Google Maps. We've had reports of some customers struggling to locate certain addresses on the map when creating locations, or when using the batch uploader.

# Resolution

In many cases, the location will be found using any address. However if you receive the "Geocode error: Cannot locate address" message, try this:

**-Remove the city and zip code form the address you are entering. For example:**

**-Instead of: 12345 CreekRidge Rd. Dayton, OH. 45150**

**-Enter: 12345 Creekridge Rd. OH**

*(Note that this isn't a real address and will produce the same error, but shown as an example on how to format your addresses).*

Use this format for all addresses and you will be good to go while adding locations one at a time or in the bulk uploader.