# Symptom

You get the message, "Geocode error: Cannot locate address," when plotting a specific address.

# Explanation

Since MapifyPro 3.0 and above, our maps work a bit differently from Google Maps. We've had reports of some customers struggling to locate certain addresses on the map when creating locations, or when using the batch uploader.

# Resolution

In many cases, the location will be found using any address. However if you receive the "Geocode error: Cannot locate address" message, try this:

**1. Simplify the address you are entering, in addition to spelling out abbreviations and using commas to separate. For example:**

-Instead of: 345 CreekRidge Rd. Apt# 31, Dayton, OH. 45150

-Enter: 345 Creekridge Road, Dayton, Ohio 45150

**2. In some cases, removing the zip code can also fix this issue, in addition to only using commas to separate street, city, and state. Additionally, you may :**

-345 Creekridge Road, Dayton, Ohio

*(Note that this isn't a real address and will produce the same error, but shown as an example on how to format your addresses).*

Use the above format (specifically option 1) for all addresses and you will be good to go while adding locations one at a time or in the bulk uploader.