# Symptoms

The CrowdMaps add-on is enabled in your Map but the plugin is no longer working properly as expected.

# Explanation

This happens when using an old version of CrowdMaps.

# Resolution

You will need to install the updated version of CrowdMaps on your WordPress site. Below are the steps:

1. Re-download the plugin from your My Account page [https://mapifypro.com/my-account/](https://mapifypro.com/my-account/), then save the zip file in a convenient location.

2. Log in to wp-admin and navigate to **Plugins** section.

3. Click Add New > Upload Plugin.

![mceclip1.png](https://mapifypro.zendesk.com/hc/article_attachments/360096380691/mceclip1.png)

4. Click on 'Choose File.'

![mceclip2.png](https://mapifypro.zendesk.com/hc/article_attachments/360096380811/mceclip2.png)

5. Choose the Crowdmaps zip file (which you have recently saved) and click on 'Install Now.'

![mceclip3.png](https://mapifypro.zendesk.com/hc/article_attachments/360096393392/mceclip3.png)![mceclip4.png](https://mapifypro.zendesk.com/hc/article_attachments/360096393452/mceclip4.png)

6. If CrowdMaps was previously installed on your site, this message will appear. Please choose the option, "Replace current with uploaded."

![mceclip5.png](https://mapifypro.zendesk.com/hc/article_attachments/360096393532/mceclip5.png)

7. Complete the setup for the install and this will allow for the updated version of CrowdMaps to be installed on your WordPress site.

![mceclip7.png](https://mapifypro.zendesk.com/hc/article_attachments/360096393592/mceclip7.png)