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MapifyPro update: your downloads now live in one tidy place
We gave the My Account area a good tidy-up. - One page for everything: the old Downloads and License downloads menu items are gone, and the License keys page is now called License downloads. Files, license keys, and activations all live there. - One-click downloads: every product name now has a Download Plugin button right beneath it. - Clearer labels: you will see the license type you actually purchased instead of a bare product number (the product ID is still there, just smaller, for when you need it). - Handy Copy buttons: each license key can be copied with one click. - A fresh look: cleaner table and button styling throughout. - Next time you log in, head to My Account > License downloads and take it for a spin. Happy mapping, The MapifyPro team
Account, Billing & LicencesWhere To Find the Plugin File After Purchasing MapifyPro?
Where to find the download files You can find the download link here, in your account area. Installing MapifyPro For further assistance in setting up the Plugin, please follow the below steps: 1. Log in to your WordPress admin. 2. Navigate to Pluginsthen choose Add New. 3. Click on Upload Plugin then select Choose File. Locate the mapifypro_master.zip file that you downloaded from the above link. 4. After the plugin uploads, select the Activate Plugin option. 5. Once you’ve successfully installed the plugin, you are now ready to activate your API Key. Click here for the API Key activation guide.
Errors & TroubleshootingCannot Assign/Unassign a Map to a Map Location
Symptom Within a Map Location, when trying to assign/unassign one or more Map, the Map does not get assigned/unassigned. Instead, the page scroll jumps to the top of the page. Explanation This was a problem with an older version of MapifyPro. This could occur if you have the latest version of MapifyPro and your browser has the older code of MapifyPro cached. Resolution 1: Update MapifyPro Please update to the latest version of MapifyPro Resolution 2: Clear your browser cache Cached Images and files need to be cleared on your browser. Use the following links to assist you with clearing your browser cache. The guides below describe how to clear your browsing data. If you don't want to remove all your browsing data then please ensure that Cached Images and files (for Chrome & Edge), Empty Caches (for Safari), or the Cached Web Content (for Firefox) are cleared as a minimum. Google Chrome: https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en Edge: https://support.microsoft.com/en-us/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4 Safari: https://clear-my-cache.com/en/apple-mac-os/safari.html Firefox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Errors & TroubleshootingIncorrect Location Appearing on Map (Ocean near Africa: GPS Default Location)
How to fix a location that appears over the ocean. The location may have defaulted to the GPS location "0,0", which is off the coast of Africa and this happens when the address is not located correctly on the map. Reason This could be due to any of the following: Location not being entered (completely) Location not found on your Map Location not in your Batch Upload (CSV file) Resolution To fix this, please navigate to MapifyPro > Map Locations >(required location). In the location that you need to edit, scroll down to Map Location. In the "Select a location on the map" field, enter either an address, business name, or GPS coordinates. then click "Search on Map." mceclip0.png Once the map pin displays properly on the map, click 'Update' to save your changes.
Errors & TroubleshootingExplaining Issues Caused by Site Caching (Image Map Not Uploading, Maps Not Displaying, etc.)
Symptoms Maps may not display properly on the admin or front-end. In image mode, you might see an "Image not supported" message, even if your image is correctly formatted. Explanation These issues could be related to site caching. If caching is enabled, it can prevent your site from communicating with external servers, leading to the problems mentioned above. Resolution If you encounter these issues, you should purge all caches or consider disabling and/or deleting your site caching plugins. Since site caching can take various forms, we won't delve into the details here. Instead, we recommend checking out the most comprehensive article we've found on the topic, created by our friends at Elegant Themes: https://www.elegantthemes.com/blog/tips-tricks/how-to-clear-your-wordpress-cache-a-step-by-step-guide *Note: If you're not seeing any maps, whether on the front-end or in admin, you may still need to verify your API key. You will see a message at the top of your dashboard if this is the case. Cloudflare: Cloudflare is a third-party service that optimizes your site and creates an ongoing backup in case your site crashes. We are in no way affiliated with Cloudflare, but we use it ourselves on MapifyPro.com. However, Cloudflare implements a layer of caching that can affect your maps just like a caching plugin offered by WP-Rocket, WPEngine, etc. Here's an easy tweak on how you get it to play nice with MapifyPro: MapifyPro Settings 1. Log into your wp-admin and navigate to MapifyPro. 2. Under MapifyPro Settings, enable the MapifyPro JavaScript cache buster:image Caching settings: No Query String 1. Log into your Cloudflare account and navigate to the "Caching" Setting from the top menu. 2. Under "Caching Settings," at the right you'll see 3 options. Select "No Query String". See below. mceclip0.png 3. Please save any settings and Cloudflare will now work perfectly well with MapifyPro. Rocket Loader This could also be due to Rocket Loader if you are using Cloudflare. Please follow these instructions to disable rocket loader only for MapifyPro and WooCommerce (and for anything else that uses jQuery): How To Fix Cloudflare's Rocket Loader Conflict With jQuery | Elegant Themes Help Center (intercom.help) URL matches to exclude: https://mysite.com/mapify https://mysite.com/woocommerce And as always, please purge your Cloudflare cache after doing the above.
Errors & TroubleshootingBulk Uploader Not Working or Stalling
Symptom The Bulk Uploader is not working. Explanation Since MapifyPro 3.0 and above, our maps work a bit differently from Google Maps. We've had reports of some customers struggling to locate certain addresses on the map when creating locations, or when using the batch uploader. Resolution In many cases, the location will be found using any address. However if you receive the "Geocode error: Cannot locate address" message, try this: -Remove the city and zip code form the address you are entering. For example: -Instead of: 12345 CreekRidge Rd. Dayton, OH. 45150 -Enter: 12345 Creekridge Rd. OH (Note that this isn't a real address and will produce the same error, but shown as an example on how to format your addresses). Use this format for all addresses and you will be good to go while adding locations one at a time or in the bulk uploader.