MapifyPro Support
Search for the articles here or browse the categories below.
Browse by topic
Find guides, tutorials, and answers organised by category.
Popular articles
What other people are reading right now.
MapifyPro update: your downloads now live in one tidy place
We gave the My Account area a good tidy-up. - One page for everything: the old Downloads and License downloads menu items are gone, and the License keys page is now called License downloads. Files, license keys, and activations all live there. - One-click downloads: every product name now has a Download Plugin button right beneath it. - Clearer labels: you will see the license type you actually purchased instead of a bare product number (the product ID is still there, just smaller, for when you need it). - Handy Copy buttons: each license key can be copied with one click. - A fresh look: cleaner table and button styling throughout. - Next time you log in, head to My Account > License downloads and take it for a spin. Happy mapping, The MapifyPro team
Account, Billing & LicencesHow To Upgrade to the Latest Version of MapifyPro?
Upgrading to the Latest MapifyPro Version If you purchased the latest version of MapifyPro, you can easily upgrade from the old version by taking the following steps: 1. Start by backing up your database. This is a crucial step to ensure that your data is safe. 2. Next, deactivate and delete your current version of MapifyPro in the WP-admin's Plugins panel. Rest assured that this process will preserve all your map settings and locations. 3. Now, upload the latest version of MapifyPro in the plugins section following the same steps you used for your original copy. 4. Once uploaded, activate the plugin activate the plugin as you would typically do with any other plugin. If you need assistance, please refer to the purchasing steps below for the latest version of MapifyPro. 5. Finally, remember to activate your API Key. You can obtain this from https://mapifypro.com/my-account/api-keys/ after you complete your purchase of MapifyPro. Purchasing the Latest MapifyPro Version 1. Go to https://mapifypro.com/product/mapifypro/. 2. Select your preferred subscription (e.g. $29 per month). 3. Click 'Add to Cart.' 4. Click on 'Cart.' 5. Click on 'Proceed to Secure Checkout.' 6. Ensure your details are correct then click on 'Credit Card' where you will enter your new credit card details. 7. Accept the 'Terms and Conditions' and click on 'Complete Purchase'. This will allow your subscription to go through your updated payment details. Start by backing up your database. This is a crucial step to ensure that your data is safe. image
Account, Billing & LicencesWhere To Find the Plugin File After Purchasing MapifyPro?
Where to find the download files You can find the download link here, in your account area. Installing MapifyPro For further assistance in setting up the Plugin, please follow the below steps: 1. Log in to your WordPress admin. 2. Navigate to Pluginsthen choose Add New. 3. Click on Upload Plugin then select Choose File. Locate the mapifypro_master.zip file that you downloaded from the above link. 4. After the plugin uploads, select the Activate Plugin option. 5. Once you’ve successfully installed the plugin, you are now ready to activate your API Key. Click here for the API Key activation guide.
Account, Billing & LicencesRefund for New Subscriptions
The 5-day Happiness Guarantee We’re really proud of our software and we’re pretty sure you’re going to love it too. To this effect, you can try it risk-free for 5 business days. Don’t like it? Simply cancel, and contact us for a refund, no questions asked. Easy Cancellation You can cancel or renew at any time via your account dashboard: Subscriptions > View > Cancel. Note that an active subscription is needed for your maps to properly function, and cancelling will result in the API being deactivated. The MapifyPro Purchase Agreement For further information on MapifyPro Purchase Agreement and Usage License, please refer to this link: https://mapifypro.com/purchase-agreement/.
Errors & TroubleshootingNo Locations Are Showing up When Searching for Some Cities and ZIP Codes
Symptom When a search is performed for some cities and ZIP/postal codes on a map, the search result returns with no map locations found, despite the locations being saved with those cities/ZIP/postal codes. Explanation This is most likely due to the map's Search Radius not being set correctly. The search radius feature of MapifyPro allows you to specify the granular settings of how far you want your visitors to search. Resolution Adjusting the map's Search Radius Settings (steps provided below) can address the issue. We recommend setting it to a higher range to extend how far your visitors can search. 1. Log in to your WP site admin. 2. Within the MapifyPro tab, navigate to Mapsand click on 'Edit' for the required map. 3. Scroll down to Search Radius Settings, and in the 'Search Radius' field, change the default 5 to a higher range (10000 recommended) and set the 'Search Radius Unit' to Kilometers/Miles. 4. It may also help to enter the country code in the 'Search Region Bias' field (e.g. US) to specify the restricted region for the search to be applied on. 5. Click on 'Update' to save your changes.mceclip0.png
Errors & TroubleshootingCannot Assign/Unassign a Map to a Map Location
Symptom Within a Map Location, when trying to assign/unassign one or more Map, the Map does not get assigned/unassigned. Instead, the page scroll jumps to the top of the page. Explanation This was a problem with an older version of MapifyPro. This could occur if you have the latest version of MapifyPro and your browser has the older code of MapifyPro cached. Resolution 1: Update MapifyPro Please update to the latest version of MapifyPro Resolution 2: Clear your browser cache Cached Images and files need to be cleared on your browser. Use the following links to assist you with clearing your browser cache. The guides below describe how to clear your browsing data. If you don't want to remove all your browsing data then please ensure that Cached Images and files (for Chrome & Edge), Empty Caches (for Safari), or the Cached Web Content (for Firefox) are cleared as a minimum. Google Chrome: https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en Edge: https://support.microsoft.com/en-us/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4 Safari: https://clear-my-cache.com/en/apple-mac-os/safari.html Firefox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache