MapifyPro Support
Search for the articles here or browse the categories below.
Browse by topic
Find guides, tutorials, and answers organised by category.
Popular articles
What other people are reading right now.
Adding a Map Image to Your Maps
Adding a Custom Map Image to Your Maps One of the features of MapifyPro is its Map Image Mode. Here you can upload a customised map as an image (on your maps). Our advanced image mode renders any image and emulates a standard map. In addition, it supports all of MapifyPro’s features (besides GPS-related features, as images don’t support GPS data). Follow these steps for adding your custom map image using the Image Mode: 1. Navigate to Maps within the MapifyPro section. 2. Click Editfor the required Map. 3. Scroll down to Basic Settings >> then Mapify Map Status >> choose Image for Map Mode. image 4. Go to Image Map Settings>> then Mapify Map Tiles Uploader. 5. Upload your map image either by pasting the image URL in the provided field or clicking on Select an Image. Please see screenshot below: image 6. Click Update to upload the image and save your settings. 7. Progress will be displayed in percentage as shown below: image 8. Once complete (100%), the map image is ready to use and shall now appear on the front-end. image 9. Click Updateto save other changes.
How-Tos & CustomizationAdding a Dropdown Filter to a Map
Reason Creating a Dropdown Filter on your Map allows site visitors to choose (filter) what they would like to view on the map. Process for Adding a Dropdown Filter Adding a dropdown filter is done by adding map filter tags. It is a three-way process: 1. Creating a Location Tag 2. Adding the created tag to the Map 3. Adding a Tag to the Map Location Creating a Location Tag Within the MapifyPro plugin, navigate to Location Tags. Below the Map Filter Tags section, enter the Name, Slug (optional), and the Description (optional) of your tag in each designated box. Click on ‘Add New Location Tag’ to save it. Adding a Location Tag to the Map Within the MapifyPro plugin, click on Maps, then select the specific map where you want to add the location tag to. In the Map Filter Tagsbox, enter the location tag that you would like to add (use commas for more than one location tags). Click on ‘Update’ to save your changes. Adding a Location Tag to the Map Location Within the MapifyPro plugin, navigate to Map Locations, then click on the required location. Again, in the Map Filter Tags section, add the location tag that you wish to be added to the dropdown list. Save this by clicking on ‘Update.’ The location tags will serve as the filters in the dropdown list. When a user selects a filter, only those locations tagged with that filter will show. NOTE: This feature is limited to the right sidebar only. Check our demo maps here to see more examples.
Account, Billing & LicencesHow Do I Cancel My MapifyPro Subscription?
MapifyPro Cancellation 1. Log in to https://mapifypro.com/my-account. 2. From the sidebar, click on Subscriptions, then select the Subscription ID of the product to be canceled. 3. Once the subscription information is displayed, click on Cancel. Will the plugin still work after cancellation? You will no longer be able to use MapifyPro once canceled. What will happen to my existing add-ons once MapifyPro is canceled? Add-ons do not require a subscription and are yours to keep after a single purchase. Are there other ways to cancel my MapifyPro subscription? You may also submit a ticket here in our support system if you would like us to cancel the subscription for you.
How-Tos & CustomizationCan we customize the landing page of a map location with extra content?
Inquiry We have a full design for our landing pages to fulfill, can we customize a location's landing page template with extra content? Answer For each map location, you can enable the popup which serves as the location's landing page. Since the map location description is HTML, you can put what you need including images, videos, and short codes.
How-Tos & CustomizationIf I were to delete the app and install it again, would this remove all the locations?
One of the features of MapifyPro is that you can completely delete the plugin and reinstall it and your data will be preserved. This ensures that your data is safe! This is because maps and map locations are stored as native WordPress posts (which are hidden from the user). Unfortunately, it doesn't really work well for you in this case if you want to delete all of your map locations! The only option would be to perform a bulk delete of your map locations page by page. You will also need to delete it from the trash.
Account, Billing & LicencesUnable to Log In to the MapifyPro Site to Update Plugin
Symptoms - Your Map or some of its features are no longer working as expected. - You're unable to log in to the MapifyPro site to update the plugin. Explanation This may be because you checked out as Guest when you purchased MapifyPro and therefore guest subscriptions are not automatically renewed. While you're licensed to use the MapifyPro version 2.x indefinitely, the support for version 2.x has ended. Resolution If you purchase the latest version of MapifyPro, you can easily upgrade from the old version. You may find the following articles useful: If I were to delete the app and install again, would this remove all the locations? – MapifyPro Support How do I upgrade without losing my current settings? – MapifyPro Support To purchase and set up the latest version, please perform the following steps: 1. Go to https://mapifypro.com/product/mapifypro/ 2. Select your preferred subscription ($19 month) 3. Click Add to Cart 4. Click on Cart 5. Click on 'Proceed to Secure Checkout'. You can use returnfor30 to obtain 30% off your monthly subscription. :-) 6. Ensure your details are correct then click on Credit Card to enter in your new credit card details. 7. Accept the Terms and Conditions and click on Complete Purchase. This will allow your subscription to go through on your updated payment details! 8. Upload the latest version of MapifyPro in the plugins section as you did with your original copy. Activate as you would any other plugin. 9. Activate the API Key. This can be obtained from https://mapifypro.com/my-account/api-keys This will now allow you to use the latest version of MapifyPro!