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MapifyPro update: your downloads now live in one tidy place
We gave the My Account area a good tidy-up. - One page for everything: the old Downloads and License downloads menu items are gone, and the License keys page is now called License downloads. Files, license keys, and activations all live there. - One-click downloads: every product name now has a Download Plugin button right beneath it. - Clearer labels: you will see the license type you actually purchased instead of a bare product number (the product ID is still there, just smaller, for when you need it). - Handy Copy buttons: each license key can be copied with one click. - A fresh look: cleaner table and button styling throughout. - Next time you log in, head to My Account > License downloads and take it for a spin. Happy mapping, The MapifyPro team
Account, Billing & LicencesHow To Upgrade to the Latest Version of MapifyPro?
Upgrading to the Latest MapifyPro Version If you purchased the latest version of MapifyPro, you can easily upgrade from the old version by taking the following steps: 1. Start by backing up your database. This is a crucial step to ensure that your data is safe. 2. Next, deactivate and delete your current version of MapifyPro in the WP-admin's Plugins panel. Rest assured that this process will preserve all your map settings and locations. 3. Now, upload the latest version of MapifyPro in the plugins section following the same steps you used for your original copy. 4. Once uploaded, activate the plugin activate the plugin as you would typically do with any other plugin. If you need assistance, please refer to the purchasing steps below for the latest version of MapifyPro. 5. Finally, remember to activate your API Key. You can obtain this from https://mapifypro.com/my-account/api-keys/ after you complete your purchase of MapifyPro. Purchasing the Latest MapifyPro Version 1. Go to https://mapifypro.com/product/mapifypro/. 2. Select your preferred subscription (e.g. $29 per month). 3. Click 'Add to Cart.' 4. Click on 'Cart.' 5. Click on 'Proceed to Secure Checkout.' 6. Ensure your details are correct then click on 'Credit Card' where you will enter your new credit card details. 7. Accept the 'Terms and Conditions' and click on 'Complete Purchase'. This will allow your subscription to go through your updated payment details. Start by backing up your database. This is a crucial step to ensure that your data is safe. image
Errors & TroubleshootingNo Locations Are Showing up When Searching for Some Cities and ZIP Codes
Symptom When a search is performed for some cities and ZIP/postal codes on a map, the search result returns with no map locations found, despite the locations being saved with those cities/ZIP/postal codes. Explanation This is most likely due to the map's Search Radius not being set correctly. The search radius feature of MapifyPro allows you to specify the granular settings of how far you want your visitors to search. Resolution Adjusting the map's Search Radius Settings (steps provided below) can address the issue. We recommend setting it to a higher range to extend how far your visitors can search. 1. Log in to your WP site admin. 2. Within the MapifyPro tab, navigate to Mapsand click on 'Edit' for the required map. 3. Scroll down to Search Radius Settings, and in the 'Search Radius' field, change the default 5 to a higher range (10000 recommended) and set the 'Search Radius Unit' to Kilometers/Miles. 4. It may also help to enter the country code in the 'Search Region Bias' field (e.g. US) to specify the restricted region for the search to be applied on. 5. Click on 'Update' to save your changes.mceclip0.png
Errors & TroubleshootingBatch Upload (CSV file) - Locations Not Being Added to Your Map
The following fields will need to be updated when adding locations to your Batch Upload (CSV file). 1. Titles (column A) should be unique - otherwise, the same title will update the Map Location instead of adding it. 2. The location field (column Q) should be filled in so that the location can be identified. This can be using an address, a business name, or GPS co-ordinates. It's also recommended to update, Enter URL and the Tooltip Content fields. The Batch Upload still may work, however updating these fields will help when viewing the map. Also, if there are several locations in your batch upload, then we do recommend starting off with a lower number e.g. 10, to ensure the locations are being updated on your map. Once the above updates have been completed then please try the batch upload again.
Account, Billing & LicencesHow Do I Cancel My MapifyPro Subscription?
MapifyPro Cancellation 1. Log in to https://mapifypro.com/my-account. 2. From the sidebar, click on Subscriptions, then select the Subscription ID of the product to be canceled. 3. Once the subscription information is displayed, click on Cancel. Will the plugin still work after cancellation? You will no longer be able to use MapifyPro once canceled. What will happen to my existing add-ons once MapifyPro is canceled? Add-ons do not require a subscription and are yours to keep after a single purchase. Are there other ways to cancel my MapifyPro subscription? You may also submit a ticket here in our support system if you would like us to cancel the subscription for you.
Account, Billing & LicencesWhere To Find the Plugin File After Purchasing MapifyPro?
Where to find the download files You can find the download link here, in your account area. Installing MapifyPro For further assistance in setting up the Plugin, please follow the below steps: 1. Log in to your WordPress admin. 2. Navigate to Pluginsthen choose Add New. 3. Click on Upload Plugin then select Choose File. Locate the mapifypro_master.zip file that you downloaded from the above link. 4. After the plugin uploads, select the Activate Plugin option. 5. Once you’ve successfully installed the plugin, you are now ready to activate your API Key. Click here for the API Key activation guide.