Symptom

The Bulk Uploader is not working.

Explanation

Since MapifyPro 3.0 and above, our maps work a bit differently from Google Maps. We've had reports of some customers struggling to locate certain addresses on the map when creating locations, or when using the batch uploader.

Resolution

In many cases, the location will be found using any address. However if you receive the "Geocode error: Cannot locate address" message, try this:

-Remove the city and zip code form the address you are entering. For example:

-Instead of: 12345 CreekRidge Rd. Dayton, OH. 45150

-Enter: 12345 Creekridge Rd. OH

(Note that this isn't a real address and will produce the same error, but shown as an example on how to format your addresses).

Use this format for all addresses and you will be good to go while adding locations one at a time or in the bulk uploader.