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Errors & Troubleshooting
  • ACF Plugin conflict causes a PHP Fatal Error
  • Address Search Doesn't Appear to Work on Chrome
  • After publishing my map, it doesn't display on my site.
  • Batch Upload (CSV file) - Locations Not Being Added to Your Map
  • Bulk Uploader Not Working or Stalling
  • Cannot Assign/Unassign a Map to a Map Location
  • Explaining Issues Caused by Site Caching (Image Map Not Uploading, Maps Not Displaying, etc.)
  • Geocode error: I can't plot a specific address
  • Gravity Forms is Not Working Properly with MapifyPro
  • I see an "Oops Something went Wrong" message on my maps
  • I'm getting insecure content warnings when using specific map styles.
  • Incorrect Location Appearing on Map (Ocean near Africa: GPS Default Location)
  • Map Displays Intermittently on Some Desktop and Mobile Browsers
  • Map Images Appear Flattened in Twenty Twenty-One Theme
  • Map Locations are not being displayed in the Shopify version of MapifyPro
  • Map Locations Not Appearing on Map Using WPML
  • Map Locations Not Populating Using MapifyPro Bulk Uploader
  • Map Not Displaying — Troubleshooting Guide
  • Map Not Displaying on the Website or Page When Logged Out from WordPress Admin
  • Map Pins Had Stopped Working Properly after Changing the Pin Image
  • Map Pins Not Displaying Correctly on the Map
  • My CrowdMaps Add-on Is Not Working as Expected
  • My Map Has Stopped Working on the Website/Page
  • My maps (or my map locations) are not loading
  • My tooltip is being hidden by another element of my site.
  • My tooltips don't hover over my site content
  • No Locations Are Showing up When Searching for Some Cities and ZIP Codes
  • No Locations Found when Entering a ZIP Code in the Search Criteria
  • No Locations Found when Entering State/City or ZIP codes in the Search Criteria
  • Pop-up Content and Exit Button Not Fully Visible
  • Pop-up Content Not Displaying
  • Popup Window Is Not Loading on Mobile Unless the Pin is Tapped Twice
  • Popups Are Not Showing/Working
  • Search Features Are Not Working in My Country
  • Some Locations in the CSV File Not Importing Successfully During Batch Upload
  • The Interactive List of Locations Is Not Displaying Beneath the Map
  • The Map Filter List Is Not Showing Up in the Mobile View
  • The map is zooming when scrolling through the page
  • There is a delay in the map load times.
  • There's an Error When Adding A PrettyRoutes Map into a Page
  • Unable to Add a Post/Pin to Newly Loaded Locations
  • Unable to Add Waypoints to a Route
  • Unable to Import Map Locations When Performing a Batch Upload
  • Unable to Update Maps within the MapifyPro Plugin
  • Visitors Are Unable to See the Text Being Entered into the Map's Search Field
How-Tos & Customization
  • Adding a Dropdown Filter to a Map
  • Adding a Map Image to Your Maps
  • Adding Routes to a Map Using the PrettyRoutes Plugin
  • Allowing Visitors To Add Locations to a Map: CrowdMaps
  • Approving Visitor Locations in CrowdMaps
  • Bulk Deletion of Map Locations
  • Can I Copy a Map to Another Page or Site
  • Can I edit the tooltip that appears when someone hovers over a location?
  • Can I filter out results on the Map By default?
  • Can I Keep Using My MapifyPro Map as I Migrate to a Non-Shopify Site Like CS-Cart?
  • Can I remove the Terrain/Satellite button from Google maps?
  • Can MapifyPro assist with the SEO of my site?
  • Can We Create Location Archive Pages by Category?
  • Can we customize the landing page of a map location with extra content?
  • Changing the Map Search Label from ZIP Code to Postcode/Postal Code
  • Does MapifyPro Track Site Visitors? If So, How?
  • Does MapifyPro Work with Polylang Plugin?
  • Exporting and Importing MapifyPro Data
  • Hiding the Blue Polygon that Shows Up Behind a Grouped Map Marker
  • How do I Add a Button in the Popup that Links Visitors to a Dedicated Page?
  • How do I add a custom pinpoint images?
  • How do I add a link within a tooltip?
  • How do I add images and video to a map location's Pop-up window?
  • How do I add thumbnail images to a Tooltip?
  • How do I change my map style in MapifyPro?
  • How do I change the "Default View" label of the dropdown filter and search field?
  • How do I change the map cluster graphic?
  • How do I create a location on the map?
  • How do I create a new map?
  • How Do I Display Map on a Webpage/Post?
  • How Do I Enable the Interactive List of Locations on the Map?
  • How do I Enable/Disable the Map's Popup Window?
  • How do I Force Directions to a Specific Address?
  • How do I generate a Google API Key?
  • How do I Install the MapifyPro Plugin?
  • How do I Re-order Map Filters?
  • How Do I Re-Order Posts, Categories, Filters, Etc.
  • How do I upgrade without losing my current settings?
  • How Does the 'Duplicate Location' Feature Work in MapifyPro
  • How Many Map Locations Can Be Uploaded in Bulk?
  • How to Change Place Names on the Map from Local Language to English
  • How to Install MapifyPro Using the MapifyPro Installer in MapifyLite
  • How to Make Phone Numbers in the Location Information Clickable?
  • How to Only View a Selective Number of Locations From the Search Result?
  • How to Reset the WordPress Admin Password?
  • How to Show Limited Locations in the Interactive List of Location (Below the Map)
  • If I were to delete the app and install it again, would this remove all the locations?
  • Is It Possible to Create Filters for Map Locations Using MapifyPro?
  • Is State/City Page Customization Possible with MapifyPro?
  • Is there a limit to the number of locations in one map that can be uploaded?
  • Is there a Way for a Map to Show a Particular Region Only?
  • Is there a Way to Add the Map Location Information (e.g. Map Pins) in Bulk in a Batch Upload CSV?
  • Is there any way to show the map in a language other than English?
  • Map Pins Grouped Together - Map Clustering
  • Placing Your PrettyRoutes Map Into a Page or Post
  • Using PrettyRoutes with the MapifyPro Plugin
  • Web Page Speed and Performance for Maps
  • Where is the Documentation?
  • Where to find the free 200 icons for the map marker?
  • WooCommerce Integration: Is there a way to directly integrate two category filters without duplicating all taxonomies?
Account, Billing & Licences
  • Are you are able to upload a CSV if we paid
  • Can I cancel my subscription once I decide to remove MapifyPro Maps from my site?
  • Can I receive updates and support if I bought MapifyPro before it turned into a subscription service?
  • How Can I Download the Latest Version of MapifyPro?
  • How can I verify my API key?
  • How Do I Cancel My MapifyPro Subscription?
  • How do I download the MapifyPro plugin?
  • How Do I Get a Copy of My MapifyPro Receipt
  • How do I manually update my copy of MapifyPro?
  • How to Change my Credit Card Details on MapifyPro?
  • How to Change my MapifyPro Login Password?
  • How To Upgrade to the Latest Version of MapifyPro?
  • I Can't Find My Copy of MapifyPro
  • I Can't Verify MapifyPro's API Key
  • I Need to Update my Plugin But Am Unable to Access my MapifyPro Account
  • I'm not able to activate MapifyPro
  • My API Key is Not Activating
  • Refund for New Subscriptions
  • Support for Version 3.x (and older versions)
  • Unable to Log In to the MapifyPro Site to Update Plugin
  • Where To Find the Plugin File After Purchasing MapifyPro?
Announcements
  • MapifyPro update: your downloads now live in one tidy place
Home Errors & Troubleshooting Popups Are Not Showing/Working

Popups Are Not Showing/Working

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Steve

Steve

Last updated on Nov 6, 2026

This is usually caused by a jQuery version conflict.

To troubleshoot this further, please deactivate all of your plugins, then reactivate them one by one all the while testing your map page.

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